24/7 Emergency Repairs and Property Maintenance: How We Keep Your Tenants Safe and Your Property Protected

It is 2 a. m. A tenant calls because the toilet will not flush and the lights just went out.
This is the moment that makes or breaks tenant trust and protects your investment. At
CapiHomes, we pick up, we triage, and we act.

The Problem Owners Face at 2 a. m.

Delays in rental property maintenance can erode tenant satisfaction, lead to bigger
repairs, and put your asset at risk. Owners want fast, fair, and reliable service that
keeps residents calm and problems contained. That is where our on-call team and
clear process come in.

Our 24 to 48 Hour Response Model

We treat every call seriously and respond based on urgency. Our standard window is
24 to 48 hours, and we decide immediately whether a request requires same-night
attention or can safely wait.

• If a tenant cannot flush a toilet or the power is out in critical areas, we move now. One of our technicians is on call 24/7 and we dispatch immediately, even in the middle of the night.
• If it is a non-critical issue like a garage door not moving smoothly, we schedule within 24 to 48 hours. The goal is to keep life safe and functional first, then handle the conveniences quickly.

This approach balances speed, safety, and cost for owners while keeping tenants informed and reassured.

On-Call Triage You Can Trust

We do not guess. We triage. We have two foremen on staff who support our field team
in real time.

• A technician shows up, evaluates, and if there is any uncertainty, calls a foreman on the spot.
• We use quick video walkthroughs so the foreman can see what the tech is seeing.
• Together we decide if we repair immediately or stage a follow-up. If it needs to be handled right then and there, we get it done.

This live oversight prevents unnecessary delays, avoids repeat visits, and ensures the
right fix at the right time.

What Counts As Urgent vs. What Can Wait

Urgent issues we prioritize immediately:

• No power to essential areas or major lighting failure
• Inoperable toilet or severe plumbing backup
• Active leaks, burst pipes, or water intrusion
• Safety issues that put a tenant at risk

Non-urgent issues we promptly schedule:

• Minor garage door misalignment
• Cosmetic concerns
• Non-critical appliance quirks without safety risk

When in doubt, we treat it as urgent until proven otherwise.

Real Story: The Raccoon in the Wall

Yes, we really do it all. A tenant once called in the middle of the night, scared because a
raccoon got into the wall. We were there that night. I went personally, we set humane
traps, and we removed the little guy safely. Wildlife in the Midwest is not common
inside a unit, but it happens. The point is simple. When tenants need help, we show up
and solve it.

From electricity and plumbing to unexpected surprises like wildlife, our team brings
calm to chaos and protects your property.

What This Means for Owners and Tenants

Working with CapiHomes gives you:

• Faster resolution with a clear 24 to 48 hour response standard and true 24/7 coverage
• Real-time foreman oversight that ensures the right fix on the first visit
• Happier tenants who know we answer and act
• Reduced damage from quick action on leaks, outages, and safety issues
• A partner who handles the little things too, like taking out the trash for a tenant on vacation when it matters

We are all about service, and it shows in the details.

Quick Tips to Streamline Maintenance Requests

Help us help you and your residents with a few simple practices:

• Encourage tenants to report issues as soon as they notice them.
• Ask them to share photos or a short video when possible.
• Make sure we have updated contact details and access instructions.
• Prioritize safety first. If water is leaking, advise tenants to shut off the closest valve while we dispatch.

The sooner we see the situation, the faster we resolve it.

Your 24/7 Property Maintenance Partner

When emergencies happen, you need a team that answers, triages, and solves. At
CapiHomes, we are built for that. Whether it is an urgent plumbing issue, an electrical
outage, or something unexpected, we are ready to protect your property and keep your
tenants comfortable.

Contact us today to schedule a consultation or request service. Let us be your trusted
partner for 24/7 emergency repairs and reliable rental property maintenance.